Ast Dir Graduate Admissions Operations

Job ID: 254979
Location: Summerville Campus
Full/Part Time:
Full Time


About Us
Augusta University is Georgia’s innovation center for
education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four
campuses in Augusta and locations across the state. More than 9,000 students choose Augusta for educational opportunities at the center of
Georgia’s cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home
to Georgia’s only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and
world-class clinicians are bringing the medicine of tomorrow to patient care today.

Augusta University – Our
Summerville Campus: 2500 Walton Way, Augusta, GA 30904

Job Summary
As a member of the Graduate Admissions Operations
management team, this position assists the Director in managing the application data, materials, and admission decisions for all graduate
programs in an accurate, timely, and secure manner. This includes functions related to processing application materials per program-specific
requirements, calculating performance in past academic coursework, and reviewing residency qualifications for each applicant. This position
ensures compliance to federal, state, institutional, and departmental policies and also recommends revisions to departmental policies and
procedures as necessary to improve customer service while ensuring academic standards. Since each applicant can bring variations to how
admission requirements are applied, this position is responsible for troubleshooting issues related to receiving, completing, and
decisioning applicants. This position also is responsible for developing and maintaining discrepancy reports and reporting any areas of
concern related to sustainable processing applications for admission. Another purpose of this position Is to work collaboratively across
campus with faculty and staff to provide excellent customer service and support the needs of all during the graduate application process.

Responsibilities include, but are not limited to: Develop and maintain processing functions for
applicants to graduate level programs:

  • Determine accurate tuition classification for students based on USG guidelines to ensure
    access for new students while protecting the financial interests of the University
  • Calculate and present accurate enrollment
    histories utilizing all collected information and materials of past academic performance within areas of interest specific to program
  • Direct the delivery of accurate and timely decisions per program recommendations and institutional approval
  • Manages the materials required/not required for admission with respect to the requirements specific to each graduate program

  • Manage and monitor reports and queries to ensure efficient and correct information within the application system and student information
    system throughout the admission funnel
  • Maintain and develop discrepancy queries and reports to ensure accurate data within the
    application system and University student information system
  • Assesses international education system patterns and evaluates of
    international educational records based on standard methodologies; locates and evaluate additional assessment resources as necessary

Supervise two (2) Student Service Specialist 1 positions:

  • Recruit, select, and train Student Service Specialists
    and student employees
  • Plan and implement retreats and professional development for Student Service Specialists
  • Direct
    the daily work of Student Service Specialists
  • Evaluate performance of Student Service Specialists and student employees

Provide accurate and timely customer service to students and academic departments, the Graduate School, and Augusta University

  • Maintain accurate records of received and missing materials and provides status updates to program personnel and
  • Manage liaising with students for inevitable complications experienced by students in meeting material requirements
    specific to the program providing accurate information
  • Conduct quantitative and qualitative reporting on customer service
    requests in order to prioritize customer service improvements as resources allow.
  • Provide training to departmental
    representatives on admissions processes

Perform all other job-related duties as assigned:

  • Advise Director on
    recommendations for improved services, policies, and procedures to departmental stakeholders
  • Help to identify areas for
    improvement within the admissions process

Required Qualifications
Bachelor’s degree in any field from a regionally
accredited university and two – three years experience related to enrollment services and credential evaluation.


Master’s degree from an accredited college or university preferred. Management skills related to supervision,
planning, and familiarity with postsecondary school systems are also preferred.

Knowledge, Skills, & Abilities
understanding of office operations. Basic understanding of system functionality. Excellent interpersonal, verbal, and written communication
skills. Basic technical understanding of system functionality and operations. Ability to take multiple inputs for decision making. Ability
to develop new processes based on input. Ability to work with vendors to provide optimum utilization of product. General understanding of
the processes and policies used to review and process applications and the value of accurate and timely review of applications. Familiarity
with hiring and management practices. Experience training staff on issues related to admissions. Ability to verify that systems in place are
operating at maximum capacity. Strong analytical skills, attention to detail, ability to problem-solve and think critically. Ability to
drive change and deliver results in a complex and decentralized environment Strong commitment to student-focused customer service. Ability
to maintain confidentiality. Ability to assess documentation for authenticity and recognition; ability to apply institutional policy with
fairness and consistency, ability to enter/review data accurately, ability to clearly articulate institutional policy to internal and
external constituencies. Ability to assess education system patterns and evaluate international educational records for recognition,
admission and placement based on standard methodologies. Understanding of how to locate and evaluate available resources. Specific
understanding of the major provisions of each law, regulation, or requirement. Ability to assist in developing training/informational
materials and training sessions for students and staff. Proficient in Microsoft Office and other computer software/databases.

Shift: Days; Monday – Friday (work outside of the normal business hours will likely be required of
an employee in an exempt level position)
Pay Grade: 15
Salary Minimum: $38, 913 – $42,015.98
Salary to be commensurate with
qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position
Recruitment Period:
2/17/23 – Until Filled

Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our
half-time (or more) employees.

Benefits that may be elected could include health insurance, dental insurance, life insurance,
Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.

our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance
Program. Consider applying with us today!

Conditions of Employment
All selected candidates are required to successfully
pass a Background Check review prior to starting with Augusta University. If applicable for the specific position based on the duties: the
candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage. All
employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial,
business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and

Credit Check
This position will require the acquisition of a P-Card and/or handle cash, credit or other sensitive
information and will require a satisfactory Consumer Credit check as a condition of employment.

Other Information
position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students,
faculty, and employees. “Augusta University is a patient-and family-centered care institution, where employees partner every day with
patients and families for success.” Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the
campus, both inside and outside, is strictly prohibited.

Equal Employment Opportunity
Augusta University is proud to be
an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.

How To Apply
Consider applying with us today! Search Job ID: 254979Select University Faculty &
Staff > External Applicants if you are a candidate from outside the universitySelect University Faculty & Staff > Internal Applicants if
you are a current university employee If you need further assistance, please contact us at 706-721-9365

To apply, visit


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