IT User Support Technician – HigherEdJobs

Job ID: 303272

Department

UNDERGRADUATE EDUCATION (BL-VPUE-IUBLA)

Department
Information

The Office of the Vice Provost for Undergraduate Education oversees programs and initiatives in support of
outstanding academic experiences for all IU Bloomington undergraduate students. It provides advising, testing, and enrichment resources for
students at all stages and leads initiatives that assess, support, and improve undergraduate teaching and learning. About Us: Office of the Vice Provost for Undergraduate Education: Indiana University
Bloomington

Job Summary

• Provides mid-level technical support to faculty, staff, and students; resolves
  mid and low-level problems and, as necessary, refers more complex problems to appropriate supervisors and/or senior-level support staff.
• Interprets problems and provides technical support for hardware, software, and systems; follows established protocols to provide
  technology solutions in support of students, faculty and staff.
• Shares resources and training materials to assist users;
  identifies recurring difficulties/problems and reports on trends; updates documentation as needed.
• Stays up-to-date and
  maintains knowledge of all services offered and/or supported by the university.
• Documents and tracks calls received, and follows
  up with clients until a satisfactory resolution is reached.

Qualifications

EDUCATION

Required

• High school diploma or GED

Preferred

WORK EXPERIENCE

Required

• 
  2 years of computer support or related experience

Combinations of related education and experience may be
considered

LICENSES AND CERTIFICATES

Preferred

SKILLS

Required

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrates time management and priority setting skills
• Demonstrates a high commitment to quality
• Possesses flexibility to work in a fast paced, dynamic environment
• Highly
  thorough and dependable
• Friendly and service-oriented
• Experienced understanding of computer operating systems
• Basic knowledge of Windows and Mac desktops and Microsoft Office suite
• Skilled in utilizing and troubleshooting university
  systems

Working Conditions / Demands

This position requires the ability to communicate effectively and to
operate computers and other related technical equipment. The role is required to maintain and interact with computers and frequently move
objects weighing up to 50 pounds. The person in this role must be able to perform the essential functions with or without an
accommodation.

Work Location

Bloomington, Indiana

Benefits Overview

For full-time staff
employees, Indiana University offers a wide array of benefits including:

• Multiple plan options for medical insurance
• Dental insurance
• Health Savings Account with generous IU contribution
• Life insurance, LTD, and AD&D options
• Base retirement plan contribution from IU, subject to vesting
• Additional supplemental retirement plan options
• Tuition
  benefit for IU classes
• 10 paid holidays per year
• Generous Paid Time Off
• Paid Parental Leave
• Employee
  Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure.

Job Classification

Career Level:
Intermediate

FLSA: Nonexempt

Job Function: Information Technology

Job Family: IT User Support

Click here to
learn more about Indiana University’s Job Framework.

Equal Employment Opportunity

Indiana University is an equal
employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for
employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion,
sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected
veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including
employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of
Education Office for Civil Rights or the university Title IX Coordinator. See Indiana
University’s Notice of Non-Discrimination here which includes contact information.

Contact Us

Request Support
Telephone: 812-856-1234